They always tell me that they are reaching out to the person from Ohio in charge of registration and that they will get back to me. At this point, I wouldn't recommend Carvana because it's a total hassle to deal with the DMV. Overall we feel this is all a bit shady and are thinking of cancelling. At Carvana, we believe in providing a new convenient, and seamless process to buy a car. Seamless and super easy process. The price for the car I purchased was ACTUALLY lower than what I could have purchased it for at a dealership. As long as it keeps beating revenue expectations and raising revenue guidance every quarter, I think its shares will go up. If you have any questions prior, please do not hesitate to contact us at (800) 333-4554 or chat available 24-hours a day. I appeared eight times in the 2016 documentary: "We The People: The Market Basket Effect." Let’s start with the good news. CarMax will buy older vehicles. Lots of reviews rave about the ease of buying, paying for, and picking up the vehicle. Highly recommend Carvana. I think investors are worried about its inability to make a profit and its voracious appetite for cash as it grows. Carvana Overview. Carvana's third quarter 2019 report beat revenue expectations and expected guidance for 2019. (http://www.themarketbasketeffect.com/). It's been a week, and it's still nearly unbearable.The more minor quibble is that once I'd supplied all the info, I expected to see a message like "You're all set. Meanwhile, its 12% gross margin is lower than CarMax's 14%. CarMax will buy older vehicles. Between 2016 and 2018, its sales grew at a 130% compound annual rate from $370 million in 2016 to $1.96 billion in 2018, according to Morningstar. Carvana remains one of the most heavily shorted stocks on the NYSE — in part due to its high valuation compared to CarMax (a publicly-traded rival that leads the U.S. in used car sales). Thank you for taking the time to share your experience. Very disappointed with e quality of product delivered. It sounds like a great value proposition for consumers and the company is growing fast. Short Answer: CarMax buys older cars and vehicles with high mileage. I also thought we might get a phone call. We had a great experience. Virtually all cars will be accepted for an appraisal, but, keep in mind, factors like mileage and age may reduce the price CarMax will pay for the vehicle. We'll review the info and confirm the sale." It can take hours at a dealership haggling … Reps have been responsive, but Carvana accepts no responsibility for their error and behaves as though taking hundreds of dollars more than the purchase price from your account is totally acceptable. Customers seem to like Carvana. The entire transaction was very smooth, except that the car came with just the valet key, and I need it a FOB. I highly recommend this to everyone! Each time, either by phone or via chat, I have been on hold/waiting for more than 45 minutes without any response from a person. My 14th book -- published in February 2019 -- is "Scaling Your Startup: Mastering the Four Stages from Idea to $10 Billion." Because I got no assistance from carvana to resolve these issues I attempted to self-register this vehicle. The delivery aspect was terrible.