Internet for significantly longer. I can't see why Optus would disable functionality that has no public impact and that almost all forums world wide offer.

THIS IS PURE DECEPTION BY WHOEVER HAS DONE THIS AND SHOULD BE SACKED - POOR POOR CUSTOMER SERVICE, OPTUS GET SOMEONE WHO KNOWS WHAT THEY ARE DOING, BEEN A CUSTOMER FOR OVER 18YRS AND A SENIOR EXECUTIVE IN A COMPANY AND I WOULD NOT TOLERATE THIS IF SOMEONE DID THIS IN MY COMPANY. Obviously spam (and spam works by just catching out .0001% who are for one reason or another not quite paying attention for a moment). Previously I would use the chat, after today I’m going to visit a store or maybe ring, I’m undecided.

I needed to check my feedback, firstly I thought it’s gone, I then changed services, pressed the chat bubble in the top right hand corner and there it was. Solved: Go to Solution. I was about to leave Optus for another provider after my experience today. Hi This e-mail has been sent to you by Optus to inform you that we were unable to process your last payment of bill.

base 64 encoded) so they have a phone number to go with the login details. YetAnotherAcc I think they turned private messaging off didn't they? We are experiencing issues delivering messages to Australian handsets. Jessica in their contract cancellation/ retention team was most pleasant and understanding of what I was hoping Optus can do for me. Due to COVID-19 impacts on our customer care teams, our web Messaging Team is unavailable at the moment. Dial ** 004 * 0411000321 # on your phone's main calling app and press the Call button. I have just received this text from someone claiming to be Optus.

Turn it on Turn it off and switch back to voicemail; Call 159 and follow the prompts or SMS ON to 159. Learn more.

They should not even have the ability to edit anyone's comment, yours or their own. Yep. We are happy to report that this incident is resolved.

It was the most pleasant Optus Customer service experience that I have had in the last 3 years, if not ever.

Short answer is no.

Hopefully Regardless, I love hearing this sort of feedback.

For example, one of the ones posted in yescrowd had something like #7 at the end, and if you used the exact link but changed just the number to a lower number it would sometimes take you to the real Optus page and other numbers would take you to the fake one. Its absolutely deception. If you like it, buy it. 4 hours... that's definitely unacceptable. If it has your phone number visible in it you can replace that with 0's if you like. Optus seem to have decided to direct support resources elsewhere with mods now no longer able to action any help and the Optus online presence reduced largely to sharing links or directing posters to go elsewhere anyway. My last contract expired about 3-4 months ago. If you try and check if its a real domain by going directly to "optus.team" they will redirect you to the real optus "yesopt.us" portal. By subscribing you agree to the Atlassian, SMS Messaging issues - All SMS Applications. They also vary the URL slightly which changes the behaviour. It takes me to a YouTube video saying "you just got gnomed". Wished Apple had a retention team . There is also currently a news story about iiNet being targeted with a similar one as well. That's (another) real kick to forum functionality. All SMS traffic is now flowing normally without any delays. The next step would be to lodge a complaint. @ShaneD1111 , Here is some useful info about the possible consequences. Motivational message for team is one of them which inputs courage, spirit and energy in the team. Clicking on the check activity link led me to optus webmail page, where I have to log in to my webmail account. Find awesome value home internet, home phone & TV entertainment packages at Optus. Open in Google Maps I am interested to see what happened however don't have your account information or access to it. If you try and check if its a real domain by going directly to "optus.team" they will redirect you to the real optus "yesopt.us" portal. Used it once before to tell someone that the scam link they posted contained a base64 encoding of their mobile number and didn't want to advertise that publicly before that had a chance to fix it.

Note that Optus Webmail has automatic filtering of spam. I was logged in with an operator think his name was Joel, not impressed as this was the 3rd time I had chatted 2 times earlier and this was the first time live messaging to resolve a billing issue, discount which did not appear on my account, total chat & message time of nearly 4hrs. Yeah I think you're right yetanotheracc as it doesn't come up on my Android either, I know they are still fine tuning the Message/Chat applications, I will try to find out. I’m not discrediting what you have said in your post, I’m hoping your chat is there after all this time by doing what I did.