Thanks for help so far. Need help in solving this! Just trying to get - Answered by a verified Network Technician ... Our nbn modem is not working. When I did this hard reset, I needed to re set up my wifi name and password, - I checked the label on the back of the modem for my default wifi SSID name and password, - I reconnected to the wifi on my phone using that default wifi SSID name and password, - I visited 192.168.1.1 on my phone while connected to wifi to access the modem configuration, - I entered username admin and password admin, - I clicked Start Wizard and changed the wifi name and password back to what I had before, - Tech Support said if I need to do this again I can followed Step 3 CONFIGURING MODEM using the modem guide at https://www.tpg.com.au/support/nbn/setup/modem_support_hfc. All is restored except wireless. The SageMcom also replaced the previous Apple Airport router. The blue light is on steady and port 4 light is lit and steady. In that case you will need to speak to Tech Support on 131344 (open 24x7) to arrange a new one. I would like to offer you a video call 1/3 off as per your concern. Try to power cycle your modem and observe if you can connect to the Internet. I've been with optus cable for 4 years and recently my Motorola SB4200 modem activity light wont consistently flash; the light just stays solid orange. Ask computer networking questions and get answers ASAP, Connect one-on-one with {0} who will answer your question, I have lost internet connection. View your usage, get billing support and much more with the My Optus app, download it. Just trying to get numbers. No dial tone on your NBN home phone? I’ve checked outages in my area and there is none.
I’ve tried turning it off, restarting it but neither has worked. Today I was cleaning around where the router and modem are and later I noticed that there no Internet connection. I rang Tech Support and resolved the issue. I have all the top 4 lights steady green on the Netgear. By continuing to use this site you consent to the use of cookies on your device as described in our, By continuing to use this site you consent to the use of cookies on your device as described in our. Wait until the modem is fully rebooted and see if the WIFI light is turn on. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. Technician's Assistant: What have you tried so far? Netgear modem and optus router not showing normal lights, My NetGear router will not connect to WIFI JA: Are you able to connect using an ethernet cable? Thanks. I turned off and back on, the power button and the little icon immediately below it light up (and turn green after a while) but the light by 2.4 Ghz and 5 Ghz don't light. Some modems have a separate switch (press button) for Wi-Fi make sure that is turned on. Lights you need to check in this order: Power DSL/WAN Internet Ethernet Wireless. I got new Spectrum cable boxes and subsequently lost phone internet and wireless. I can connect to internet fine but ive noticed its been going fairly slower than previously. I needed to do a hard reset (factory reset) of the modem by pushing a pin into the small hole at the back of the modem. Do you have a computer connected thru ethernet?
Yes, I am still in contact. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks for reaching out to us. Netgear modem and optus, My NetGear router will not connect to WIFI. . Howev. Of course. Otherwise I can't determine what's wrong over there. So I am happy to close the job now. The SageMCom has several lights on: DSL green, Internet red, phone red, WPS red. Power off on and. Okay, as phone call, video call and remote access all belong to Premium Services of the site, I am sending you an offer for your kind approval. It's not really a faulty modem (because everything is fine after you press the WiFi burron twice). I am also not sure how the two devices are connected as I mentioned an Ethernet port can't connect to a fibre port that way or directly, though you have illustrated that way. It sounds like the modem is working exactly as intended The DSL light would only be a solid green if we had you running on a FTTN/FTTB service.