Since the majority of the amount if overdue, the bills also come with the threat of eventual legal action. See more of Optus on Facebook. So now we have to use our 4g,” Facebook user Chris Tania Yarnold wrote this week. 333 Victoria Park Drive, Perth, WA, Australia. news.com.au — Australia’s leading news site, French teacher Freaky Hoody tattoos eyeballs black.
“I understand there are polices put in place for security and to protect your average person,” she said. Customers have left angry messages on the company’s Facebook page complaining about their experiences.
Dan’s reply which is non-confrontational. Nationwide News Pty Limited Copyright © 2020.
“Optus apologises for any inconvenience this has caused Ms Ghattas,” they said. But it’s the way their Facebook guy replies that’s got people talking. Forgot account? Optus Salamander Bay. Join Facebook to connect with Optus Smith and others you may know.
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We have spent at least 20 hours trying to work through this with you.”. or. Call +61 1300 297 588 . Dan knows how to be a human.”.
Former ABC journo Emma Alberici gets new gig with Compare th... One old TV caused 18-month-long internet outage for entire v... China Daily call Trump’s TikTok Oracle-Walmart deal ‘dirty’. OPTUS receives complaints from customers on social media daily. IN NOVEMBER, Lucy Ghattas made the difficult decision to move her mother to an aged care facility due to the 81-year-old’s deteriorating mental health.
Find out more about our policy and your choices, including how to opt-out. Dan needs a raise. Not Now. 1 check-in. Send Message.
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Late last year, Ms Ghattas took a day off from the Sydney insurance firm where she works as a business development manager to take her elderly mother into an Optus store to arrange for her no longer necessary home phone service to be cancelled. or. OPTUS receives complaints from customers on social media daily. News.com.au contacted both Chris and Tony but at the time of writing had not heard back. 1.4 out of 5. View 377 reviews. But plenty of others voiced a similar frustration with the telco. “Even the debt collector you have hired thinks we will win when we go to the ombudsmen. Looking at the Optus Facebook page suggests Ms Ghattas is not alone in her frustration. All people who live here are required to read speak understand... Dan’s informative reply to Virgil Tracey on Facebook. Yes to having a chinwag.
Related Pages. You’ll find us online 24/7 to give you a hand. Ronnie McNutt suicide TikTok video ’co-ordinated’ on ‘dark w... Find out more about our policy and your choices, including how to opt-out. Fred We doesn't recommend Optus (383 George Street, Sydney, NSW, … Former ABC journo Emma Alberici gets new gig with Compare th... One old TV caused 18-month-long internet outage for entire v... China Daily call Trump’s TikTok Oracle-Walmart deal ‘dirty’. But it’s the way their Facebook guy replies that’s got us talking.
His polite manner has been impressing the page’s 272,000 followers as he addresses customers’ grievances with the Australian telco.
Log In. I am... Did not think I'd ever say I was proud of my mobile carrier. This is just a sample of what Dan’s fans have posted so far: Just came here to express my love for Dan. The man known as Dan, who lives in Melbourne, regularly replies to customers on the Optus Facebook page. Optus said it will now remove the extra charges on the account since November.
Looking at the Optus Facebook page suggests Ms Ghattas is not alone in her frustration. After multiple angry posts, they reported to have finally had their complaint resolved.
Some showed their appreciation by … Dan’s replies to customers about the controversial multilingual signage were seen as refreshing and “human”.
Well done, Dan and Optus!
Good job. Lucy Ghattas has been given the run around by Optus.Source:Supplied. Nationwide News Pty Limited Copyright © 2020. All times AEST (GMT +10). You’ll find us online 24/7 to give you a hand. Optus you suck. Now it's easier to find great businesses with recommendations. Yes to having a chinwag.
or. 3,276 were here. A tough time with plenty of admin tasks, that Lucy says was made harder by a six month dispute with Optus. The monthly bill is only $29 but after letting it sit idle, she now owes them $85.47. Send Message. Not Now. Share photos and videos, send messages and get updates. When one Facebook follower asked for Estonian language signs, Dan was more than willing to have a conversation with the customer. Log In.
We would like to show you a description here but the site won’t allow us. Yes to having a chinwag. Dan also addressed customers who said they were pleased the controversial Arabic signs had temporarily removed. To connect with Optus, join Facebook today. Home of the Premier League, UEFA Champions League, Barclays FA Women's Super League, UEFA Europa … Dan’s the man ... the Facebook community manager at Optus is receiving praise from customers.Source:Facebook. Create New Account.