What's in the logs? Next available appointment was yesterday. nbn™ connection box is powering the nbn™ access network equipment outside your home. Blue: NCD is successfully communicating with the NBN™ access network. If these steps do not resolve the no connection, and the WAN/Internet light is off on your router, then please call our Customer Service Team on 1300 880 905. Sometimes the light may look more orange/yellow than green – this is fine.Connected successfully to the fibre network. Ensure the router is plugged directly into the primary phone point with a good solid cable with no filters or splitters on the line. Was on hold with TPG for 2 hrs to no avail. The status lights may be covered by a small sliding panel on the face of your NBN™ Connection Device. Check the DSL light. Troubleshooting NBN FTTP for No Connection Check your address on NBN Co's Network status and outages page to see if an unforeseen incident or planned maintenance is affecting your connection. Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically. Thanks for your response, and for shedding some light on the situation. Performance & security by Cloudflare, Please complete the security check to access. Press question mark to learn the rest of the keyboard shortcuts.
Press question mark to learn the rest of the keyboard shortcuts. Cloudflare Ray ID: 5d7deb888b051d8b Weekend faults suck :(. Help pls. As per other request, confirm your technology type is FttP? Local Area Network (LAN) Light – this will be solid blue or amber when the nbn™ connection box and your gateway are connected but will blink when information is being transferred between them (e.g. If it’s fibre an orange UNID light is normal. I just want to use my NBN. DSL Light – this will be solid blue when the nbn™ connection box is communicating with the nbn™ access network. Other than that, yeah you just have to wait for the technician unfortunately. If it continuously does this and you’ve waited at least 15 minutes (sometimes it fails a lot before it succeeds) then you need to call your ISP so they can run some tests and possibly lodge a fault with NBN. I think I do have fibre...I assumed it was the reason it wasn’t working since it wasn’t green. An nbn™ FTTC connection is used in circumstances where fibre is extended close to your premises, connecting to a small Distribution Point Unit (DPU), generally located inside a pit on the street. Solid blue The device is DSL synchronised.
I've had NBN in my home for a few months now but I came home to the internet being sluggish. The article will explain the status lights found on the NBN™ Connection Device (NCD) used for NBN™ Fibre to the Curb (FTTC) services, which may be useful for troubleshooting. If the Power and Connection Lights are solid blue, but the DSL Light is out, contact your phone and internet provider. Blue: Successful reverse power to NBN™ equipment outside the premises. By using our Services or clicking I agree, you agree to our use of cookies. I suspect you would at least get a solid link light, possibly even the DSL one.
Leigh63. Fun fact when the NCD loses connection your local Ethernet drops as well. Plugged everything in and the DSL light on the NCD is not on. Wait for the update to complete. Status lights.
Hi @EuropeanBob. Check your address on our Network Status page to see if there are any known issues in your area. Yeah if possible try another phone line cable. Cookies help us deliver our Services. Telstra can't get a technician out till Monday so is there anything I'm missing or am I without internet for the weekend? A nbn technican installed it on friday and it was work ... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If speeds were slow before you attempted the reboot and now the power sync can’t establish, there’s probably inference on the line. • I guess I'll have to wait until Monday!
If the light is red, contact your phone and internet provider. I am trying to connect to NBN FTTC, and the NBN Network Connection Box NDD-0300 has a blue power light, blue connection light but the DSL light is flashing blue and has been for over an hour.
I turned it off at the wall and restarted it but now the FTTC device won't seem to connect at all. light and the DSL light on the top of the NCD to turn solid blue - this may take up to 15 minutes. Try sticking a pin in the FTtc reset box. DO NOT UNPLUG THE DEVICE DURING THIS TIME. I need help with my nbn fttc connection box. NBN suddenly disconnected. Red: Issue with reverse power.
If no disruptions are listed here, my advice would be to login here & complete the troubleshooting as it may help fix any issues you're currently experiencing, but also helps speed up the fault process if you need to call our NBN team on 1800 834 273.. You'll receive a reference number that can be quoted to our tech staff if the troubleshooting link doesn't resolve. Power and connection LEDs are solid blue.