When online auto dealer Carvana decides it’s time to step up its pace of growth, it turns to Okta and RingCentral to help stand up new markets quickly. We’ll put you on the right path. Explore Now. Add 1,400+ engaged HR pros to your network “Now over half of our purchases come through our mobile ecommerce site, aided by things like Messaging for SMS. Carvana is a company founded on transparency and the idea that people come first. Glassdoor is your resource for information about the Employee Discount benefits at Carvana. Service Cloud was deployed to log customer interactions, next steps, issues, and purchases.

Or check out our Pricing and Packaging Guide to learn more. 219 open positions. Explore Now. What's it like to work at Carvana? Explore case studies and meet our amazing clients. And if those customers need to respond, they can do so with a text message that connects them to an agent for a real-time message conversation.

Greater sales volume means that scheduling car deliveries is becoming too complex for manual processes so Carvana is investigating the possibility of using Field Service Lightning to help calculate routes and build schedules for the employees. Hear thought leaders discuss the salient issues affecting us all as we manage change. Be among the first people to lay hands on our new inventory by joining Carvana on our Automotive & Fleet team. They all had to work really hard to create a good customer experience.”

See a demo of the #1 customer service platform. Benefits information above is provided anonymously by current and former Carvana employees, and may include a … All the listed benefits are extracted from job descriptions, reviews, and Q&A posted on Indeed. Glassdoor is your resource for information about Carvana benefits and perks.

“Salesforce has enabled us to incorporate the human element with our state-of-the-art technology, and it helps customers be more comfortable buying a car entirely online,” continued Aragon. “Carvana launched in 2013 and at that time we were very much a startup — we didn’t even have a CRM,” says Janette Blatz, Product Track Lead at Carvana. "Not everyone is comfortable buying a vehicle 100 percent online,” said Teresa Aragon, Assistant Director of Customer Advocates at Carvana.

“So we just relied on our employees to text, email, and call each other. Customers were given the choice of home delivery of their car or, if they lived in Atlanta, they could go to the vending machine to pick it up. To help create trust and affinity between the company and its customers, Carvana started using Salesforce. “Less than three years later, we have 80 million dollars in monthly revenue and Salesforce has really enabled that.”, Carvana’s approach to selling used cars has really been embraced by a new generation of consumers.

Learn about Carvana Employee Discount, including a description from the employer, and comments and ratings provided anonymously by current and former Carvana employees. The company implemented a new service called Fly and Drive where customers could fly into the airport and Carvana would pick them up and bring them to the vending machine so they could more easily experience the unusual apparatus firsthand. This includes the Learning Portal, Help Center, okta.com and other Okta web properties. Carvana - Found 101 - 250 Employees, 9 Phone Numbers and 5 Emails In the process, they’ve created a loyal customer base and succeeded in setting a new standard for the whole car buying process. Help Carvana spread car buying love to customers by representing us in our growing number of markets nationwide. The product team spends a lot of time studying user behavior so they understand every area of the business. Questions? One of the most complicated things to buy is a good used car.