Ive called carvana support line and every time it's over a >35 minute wait, it does an option to have someone call you back instead of waiting on the phone the only problem is they call let it ring once and hang up or when you pick up it hangs up in your ear.I also made the mistake of purchasing another car from carvana and told the delivery driver the issues which he noted it was a 2017 Toyota Corrola the tires were completely Bald and won't pass inspection he agreed and noted it and said a advacate would call me to assist in getting that fixed as that should have gone out like that, also the weather stripping for the frond windshield is hanging off. Thank you so much for taking the time to reach out and bring your purchase experience to our attention.
#2 7 day return was posted as expired on day six instead of day 7 and this was confusing.
© 2020 Trustpilot, Inc. All rights reserved. My mechanic tells me this car would never pass a state inspection in Maine and if he sold a car in this condition, he would lose his dealer license.Now we are back and forth over the reimbursement. By time I got it straightened out, it was too late to exchange the vehicle. "?I paid Carvana five weeks ago. Each time I call or text the agent is extremely polite, but tells me a different story about where my registration is. If I had sold my old car I'd have to get a rental for a few weeks.After my second key is handed to me and the steering issue is resolved it should be a great car with low mileage and in great condition.The folks at Carvana have been helpful but the third parties that inspected/delivered the vehicle did an absolutely awful job. Buying a car with Carvana was the easiest process.....If I ever buy another car, I will most definitely purchase with Carvana. Now I am paying for a car that I can’t even drive. Our first time using Carvana and it was a surprisingly enjoyable experience. The warranty is paying for the repair as promised, but there is a deductible that I am going to have to pay.I am otherwise happy with the car and with my experience. Nina at the South Blvd Charlotte location is awesome. The Kelly Blue Book was aprox $3600-$3800.00 for dealer purchase and $6000- $7500.00 for private party purchase.Carvana's offer was $1800.00.No wonder they want your car,they want to steal it.This gave me just enough information as how they operate.Make your own conclusions. I will definitely use Carvana for future purchases and have all ready recommended them to my friends. Might never buy a car differently again! Hopefully, after everything is taken care of, the car will be 5 stars.As bad as it's been it's still better than some experiences I've had with the local car dealership - there customer service is abysmal. We are sorry you were not happy with your valuation and understand your reasoning behind not moving forward with us. So much for Carvana's self-celebrated 80 point inspection! Great with the entire process! The process took a while to complete, but compared to buying through a dealership is was far faster. Thank you for taking the time to reach out and provide this overview of your recent interaction with us. I have a feeling it only had one key and the second key in the photo was not for the same car - two keys versus one can make the difference in a sale - just a conspiracy theory though. To my surprise, Everything went as planned. Thank you for reaching out regarding your recent experience with Carvana. A delivery fee on a car that isn't road worthy. I have confirmations from May that my registration was sent to the DMV, but I have emails from later that state they need more info and haven’t sent it.Each customer service agent seems unaware of statements that previous ones made (phone or text). You can help! Carvana delivered the car as promised, even arrived a little earlier than scheduled. Please expect a call back within 24-48 hours. Eventually, Carvana claimed that my EFT failed and that I had to do a wire transfer. Below you can compare and contrast the 2 ways to contact Carvana by looking at which ones are the fastest and which ones other customers recommend the most for solving Carvana customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences.