You might not have the best deals on used cars, but you have some damn good marketing.
On the lot, we call the "sticker" price the "stick her" price!
Keep in mind that CarMax is a used car dealer, just like any other store that sells pre-owned cars. Thank You for Your Reply! They want the customer to come back for that and hope it's past the 30 days. Get contact details that poster left for the company. I would recommend you read all the dissatisfied customers on the social media sites and think again. While processing fees are not mandated , each dealer may choose to add such a fee. People tell 3 friends about good customer service, but bad customer service is told on Facebook! I worked at many franchise dealerships and I'm telling you-THEY RIP people off! Just remember, selection does not equal savings and “no-haggle” certainly does not equal “best price.”. The processing fee is paying for all the paperwork that has to be done after you purchase the vehicle. That’s kind of petty. Write a private message as Carmax verified representative.
ALMOST ALL DEALERS CHARGE AT LEAST 600 !!!! Some are over $800.
To make things even worse, is that many vehicles end up going back soon after purchase because someone didn't repair what needed to be repaired! You'll eventually learn that dealers have ways of increasing their bottom line. CarMax is a reputable and honest company. I’ve never paid a doc fee and will never buy a car max car again, you can buy new for what they charge for used and they don’t negotiate! Carmax review from Chicago, Illinois with 35 Comments: I went to carmax to purchase a $13,000 car in cash and they refused to waive the 149.00 processing fee (which is not required by law). People want to tell me that I could have gotten a better deal but NOT IF I CAN’T LAND THAT DEAL! just sayin. I have read and agree to the Pissed Consumer. For more on CarMax “hidden” fees, see below. Oh, Carmax. The commission fee paid to the sales consultant is a good smack in the fac as well. I notice how carmax corporate or carmax management only replies to the posts that they can defend! CAR MAX FEES OF 148 ARE CHEAP !!!!!! Nick on June 05, 2019: I suspect Jay is actually a threatened employee at a used car lot. This is not a legal interpretation per se but is close enough to address your complaint .Cheers. i went somewhere else to get a car. If you want your response At the time this was by far the lowest price Miata Club within 100 miles of Indy. So good in fact, that even a seasoned gearhead can get hypnotized by the desire to buy car “the best way,” even if it means overspending. Comment the review as Carmax verified representative. You might not have the best deals on used cars, but you have some damn good marketing. "reputable and honest"!! Private messages do not impact your company rating. I found a 2013 Club with only 8k miles for $21,500. I went to carmax to purchase a $13,000 car in cash and they refused to waive the 149.00 processing fee (which is not required by law). You will be able to edit the text before publishing. I have purchased four car from CarMax, and referred many friends, all of whom have had wonderful experiences. The $149 processing fee is very fair, but please don't think the used car business is honest. And since CarMax actually has a DMV on their premises as opposed to a temporary tag, they deserve it more than other franchise dealerships, that typically charge at least 350 and up. So I say to him, “You want to spend $2500 more on a car that is not exactly what you want so you can buy it from a nice dude in a blue polo that you are never going to see again?”. Either you can afford an extra 150 or you can’t. The problem with waiving that fee would open the dealer to a class action as those who were charged could justifiable complain they were charged fees that were not uniform and in so doing were commuting an unfair trade practice. I bought my car there specifically so I wouldn’t have to deal with slimy used car dealers, knowing full well they are not the cheapest. Fees cover the administration cost of taking care of your plates, taxes, title and any other documents involved in the process. Dude you have $13,000 cash to spend on a car, but crying about $149.00? That $149.00 fee is not just for financing. Such is the power of the CarMax marketing machine. I had a customer in the Indianapolis area that wanted to get a lightly used Miata Club with the power hard-top. You can try to reach review author by writing a comment to the review or try one of our business solutions. Sure, there are plenty of really sleazy car lots out there, but it is not like they are totally unavoidable. If you don’t like the dealership or feel uncomfortable, you can go somewhere else! Great Place to Work . A processing fee of $149 is not bad at all. I’m not good at the negotiations and getting involved in that makes me feel like I’m being taken advantage of in some way. Carmax - Remember, know BEFORE you go or get cheated!